Shipping policy
Order Processing
Once your order has been shipped, you will receive a confirmation email with tracking information.
Shipping Times
Estimated delivery times:
-
Sweden: 8–15 business days
Please note that delivery times are estimates and may vary depending on your location and external factors.
Shipping Costs
We offer free shipping. Any optional express shipping costs are calculated at checkout based on your location and selected delivery method. Any applicable shipping fees will be clearly displayed before you complete your purchase.
Customs, Duties & Taxes
For orders outside the EU, you may be responsible for import duties, taxes, or customs fees, which are determined by your local authorities.
Delays
We are not responsible for delays caused by shipping carriers, customs clearance, or other factors outside our control. However, we will do our best to assist you if any issues arise.
Lost or Damaged Packages
If your order arrives damaged or is lost in transit, please contact us at info@nuvisana.com within 7 days of delivery (or expected delivery) so we can investigate and resolve the issue.
Incorrect Address
Please ensure that your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
Delivery & Risk
The risk of loss or damage to products passes to you only when you or a third party designated by you has received the goods.
Contact
If you have any questions about shipping, please contact us at: